FREQUENTLY ASKED QUESTIONS
BEFORE PURCHASECan I use your themes on multiple sites?
Yes, you are free to use our themes on as many websites as you like.How does the payment process work? When will I get my themes?
It's pretty simple. You select a subscription plan on the join page. Then you need to enter your desired login information for this site. Finally you'll be redirected to a payment processor (2Checkout) where you can pay. Once your payment has been verified, you'll be able to login and download your themes.What payments do you accept?
We accept all major credit cards and PayPal. Payment is processed through 2Checkout.What's the difference between the subscriptions?
Standard license gives you access to all WordPress themes plugins, updates and support for a year.
Developer license also includes the HTML5 template version of our WordPress themes. It's useful if you can't or don't want to use WordPress.
Extended license includes all these above and the layered Photoshop files for each theme.
Yes, you can! Just send us a mail and we'll handle the rest.What happens if I cancel?
If you cancel your subscription, then your account will remain active for the remainder of your one year term. After that, you will lose access to the members area and all new themes, theme updates and tech support. You may continue using the themes that you have already downloaded forever.How can I be refunded?
Before you request a refund please note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the Product to your desired result.
Error messages are often related to improper setup, hosting, configuration, or software which causes the item to not work. Our support is always here to help you.
We offer refunds to all customers within 14 days of your purchase in case the product is not working as advertised.
THEME RELATEDWill the theme work with 3rd party plugins?
All our themes are properly coded by WordPress standards and any plugin that also uses best coding practices should play well with our themes.Do you provide support?
Yes, we do. Support is provided via email. Questions are generally answered within 24 hours, with the exception of weekends and holidays. We don't provide support for extensive theme customization and 3rd party plugins.Do you offer webhosting?
We don’t offer web hosting for WordPress themes, but we can recommend you some WordPress hostings.What are the hosting requirements for your themes?
Our themes work with every host that supports WordPress. It requires PHP 5 or higher, MySQL 5 or higher and one of the latest versions of WordPress.Do you provide theme customization?
At the moment we don't provide theme customization, however we will in the near future.Can I customize the theme, change logo or background?
Yes, you can make some basic customizations using the native theme customizer. You can also make your own code edits or design edits using the included Photoshop PSD files (included with Extended plan).Can I use your themes with WordPress.com?
Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org